Return Policy:What is your return policy?Hudson Threads will gladly accept merchandise returns, unused, unwashed, in original condition, tags must be attached and packaging, (excluding gift packaging) for a full refund within 14 days of the date you receive the order.
Sales become final 14 days after the order is delivered to recipient. Please allow for transit time when returning items as all items must be received within 14 days after the order was delivered.
Upon receipt of the goods, Hudson Threads reserves the right to deny credit if the merchandise does not meet return policy requirements.
Shipping and handling charges for returns are non-refundable.
We reserve the right to charge a 20% restocking fee.
In order to process the return we must have the invoice and or packing slip.
Please send returns to:
Hudson Threads
3 Rye Ridge Plaza - Suite 106
Rye Brook, NY 10573
Telephone: 914-481-1113
Can I return sale items?No returns will be accepted on sale merchandise. These products are FINAL SALE and cannot be exchanged or returned at any time.How do I return a gift?Returns of gift items will be credited back to the original form of payment submitted by the person who placed the gift order.Can I exchange an item?
We cannot automatically process exchanges. To exchange an item, please return the item you do not want and place a new order on www.hudsonthreads.com. You may place your reorder at any time. Shipping and
handling charges will be added to your order.
What should I do if I receive a damaged item?
We take great care in packaging your shipment but occasionally items are damaged in transit or there are flaws not visible to the shipping department. Should you receive an item that is damaged or flawed, please contact us immediately so that we can arrange for replacement and return shipping of the damaged item.
What should I do if there is a shipping error?
In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense.
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